Dean Arbour Ford of Tawas City
President's Award:
Here at Dean Arbour Ford of Tawas City we have many accomplishments that we are proud to have achieved one of these accomplishments is consecutively wining the President's Award 16 years in a row ranging from 1995 - 2010. The President's Award is one of Ford Motor Company's most prestigious awards and recognizes Dealers achieving the highest levels of customer satisfaction in their respective Regional Customer Viewpoint Group. Of all the Dealerships that competed for the Award, only an elite group of 385 achieved the performance levels required to earn this distinction in the country. Dealers who achieve this recognition are dedicated to customer satisfaction in every aspect of their business which is only possible through a commitment by the total Dealership team. We here at Dean Arbour Ford is honored to have won this award again in 2010.
Blue Oval Certified:
Another accomplishment that we do not take lightly is the fact that we are Blue Oval Certified. Being Blue Oval Certified is a one-of-a-kind customer satisfaction initiative dedicated to providing customers with the best-in-class automotive retail and service experience.
From the nature of our awards you can see that customer service is among our highest priority. Come on in today, we look forward to serving you!
"I was broke down on my way home on Thursday and had to have service which forced me to stay in Tawas overnight instead of going home and I would like to thank the service department for there prompt service in getting me on the road again, I would also like to thank the sales and administrative staff for their hospitality which made my waiting much more enjoyable then it could have been. Thank you all again and I see why you win the Presidents Award."a9259774-794d-40db-b947-fb1f700540dd1.03.01Customer
These guys are great here. They will help you find the car you want if they don't have it. The are very reasonable with their cars.
Customer
I use this service dept regularly, both at the Quick oil change booth, and inside at the regular service dept! I live 35 miles away and generally make an appointment, which is ALWAYS promptly attended to. Shop and waiting area are clean. Coffee, TV, and lots of gorgeous Fords to ogle.Oil change prices are competitive, as are tire prices.
Service work is generally more expensive than a private shop, BUT, it is done correctly the first time, vehicle is clean at the end, and if a glitch occurs or there is another problem found which requires additional work-a loaner is given.(my vehicle was not purchased there for this incident, and the vehicle was out of warranty!) Bonnie and Bob in Service are great to work with!
Service Customer
I have bought two vehicles there and the TOTAL experience is amazing! All details are attended to, and the folks cannot be faulted in any way! Kelly Smith was my sales person, and she is a delight to work with. I have also used the services of Charlie Smith and he is great also. Mr Roulo in finance dept knows his stuff and makes it all a fast and efficient experience.
Customer
55 W M 55
Tawas City, MI 48763