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Staff

Click on one of the people below to find out more information.

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  • John Roulo
    Finance Manager
    John Roulo
    877-607-9495

    johnr@deanarbour.com 


    "I have been with Dean Arbour Ford 15 years. Customer satisfaction is my number one priority. Our goal is to provide a pleasant, non-pressured experience with honesty and integrity, gaining a customer for life."

  • Claude Kruttlin
    Used Car Manager
    Claude Kruttlin
    877-607-9495

    claudekruttlin@deanarbour.com 


    "I have been with Dean Arbour Ford 15 years in various sales positions. I am now in Used Car Management. My job is to make sure you get a used quality car. I strive to see that our customers are taken care of before and after the sale."

  • Charlie Smith
    Sales Consultant
    Charlie Smith
    877-607-9495

    charliesmith@deanarbour.com

    Meet Charlie Smith - Sales Consultant
    " I have been with Dean Arbour Ford Mercury for 19 years. I am master certified with Ford Motor Company. I love working with people and have been blessed by God with my wife, 2 great kids and 2 awesome grandchildren who keep me young!!"

  • Barb Robertson
    Sales Consultant
    Barb Robertson
    877-607-9495

    barb1@deanarbour.com

    Meet Barb Robertson - Sales Consultant
    " I started in the car business in 1979 at a Ford Dealership in Hillman Michigan. I have sold cars in Rogers City and Grayling, before going to work for Dean Arbour in Pinconning in 1988. In 1992 I transferred to the Dean Arbour Tawas dealership and have been here ever since. I am certified and Master certified through Ford Motor Comapny, and have the highest CSI (customer satisfaction) scores in the dealership. " 

  • Kelly Smith
    Sales Consultant
    Kelly Smith
    877-607-9495

    kellysmith@deanarbour.com

    Meet Kelly Smith - Sales Consultant
    " I am an award winning Master Certified Sales Consultant. I began my career in car sales seven years ago here at Dean Arbour Ford Mercury. Having worked 15+ years in the travel service industry in New York City, I know well the importance of thorough product knowledge, strong listening skills and exemplary customer service. With my husband Rory and our 2 dogs I enjoy our home in Tawas City. I am very active in the community and I love to drive the antique cars that Rory restores."

  • Craig Herriman
    Sales Consultant
    Craig Herriman
    877-607-9495

    craigherriman@deanarbour.com

    Meet Craig Herriman - Sales Consultant
    " I have been with Dean Arbour for 8 years and I am Master Certified through Ford Motor Comapany. My greatest goal is making sure the customer is satisfied not just during the sale but after. Customer satisfaction is very important to me. For all your new or used car needs stop by and see me."

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  • Rose Walsh
    Sales Consultant
    Rose Walsh
    877-607-9495

    rosewalsh@deanarbour.com

    Meet Rose Walsh - Sales Consultant
    "Thank you for visiting our Dean Arbour Ford Mercury Website. I have been with Dean Arbour Ford Mercury for 5 years as a Master Certified Sales Consultant. I love meeting new people and enjoy keeping in touch with them after the sale. I am both sales consultant for new and previously owned vehicles. Call or stop in and I will do my very best for you."