Dean Arbour Ford of Tawas
55 W M 55 Tawas City, MI 48763Sales: (877) 607-9495
- Service: (989) 362-3489
- Parts: (989) 362-3489
The Dean of Great Deals
Print
Meet Our Staff
Here at Dean Arbour Ford of Tawas we have a skilled, knowledgeable staff that is waiting to help you with your new and used vehicle needs. To contact a sales consultant click on their email address under their picture below or try our Contact Form .
Meet Our Management:
General Manager Finance Manager
John Roulo Kelly Smith
johnr@deanarbour.com kellysmith@deanarbour.com
"I have been with the Dean Arbour Family "My automotive career began 11 yrs.
for 16 years. We have an amazing team here ago with this team of dedicated
in every department and customer satisfaction professionals at Dean Arbour Ford of
is our number one goal!! Tawas. Every department's commitment
to customer satisfaction is above and
beyond the average dealerships. Stop in
and experience the Dean Arbour
Difference."
Meet Our Management:
Dealer Principal
Colleen Arbour-Chapleski
Colleen Arbour-Chapleski
John Roulo Kelly Smith
johnr@deanarbour.com kellysmith@deanarbour.com
"I have been with the Dean Arbour Family "My automotive career began 11 yrs.
for 16 years. We have an amazing team here ago with this team of dedicated
in every department and customer satisfaction professionals at Dean Arbour Ford of
is our number one goal!! Tawas. Every department's commitment
to customer satisfaction is above and
beyond the average dealerships. Stop in
and experience the Dean Arbour
Difference."
Office Manager Internet Marketing Manager
"I started my automotive career here " I have been with the Dean Arbour
at Dean Arbour Ford in 1996 and family just over three years. I reside at
was promoted to Office Manager in 1997. the Tawas location, but do Internet Sales,
I am a member of the Ford Accountants Website Management, and Social Media
Honor Roll program and have been for Management for Dean Arbour Ford
the past 14 years. Outside of the dealership Lincoln, Dean Arbour Ford of Tawas
I am a mother of two children and Dean Arbour Chevrolet Cadillac.
and have lived in the Tawas Area for 18 I love my job and look forward to making
years. The Dean Arbour organization makes our online presence even stronger in years it easy to juggle my career as well as my the to come. If you have any suggestions family because it is a very family oriented for any of our websites or are interested business. I look forward to many more in purchasing a car off of our website,
years with the Dean Arbour Family. . please feel free to contact me. I would love
to talk with you!!"
at Dean Arbour Ford in 1996 and family just over three years. I reside at
was promoted to Office Manager in 1997. the Tawas location, but do Internet Sales,
I am a member of the Ford Accountants Website Management, and Social Media
Honor Roll program and have been for Management for Dean Arbour Ford
the past 14 years. Outside of the dealership Lincoln, Dean Arbour Ford of Tawas
I am a mother of two children and Dean Arbour Chevrolet Cadillac.
and have lived in the Tawas Area for 18 I love my job and look forward to making
years. The Dean Arbour organization makes our online presence even stronger in years it easy to juggle my career as well as my the to come. If you have any suggestions family because it is a very family oriented for any of our websites or are interested business. I look forward to many more in purchasing a car off of our website,
years with the Dean Arbour Family. . please feel free to contact me. I would love
to talk with you!!"
Parts Manager Service Manager
Mike LeClair Bob Walter
mikeleclair@deanarbour.com bobwalter@deanarbour.com
Mike LeClair Bob Walter
mikeleclair@deanarbour.com bobwalter@deanarbour.com
"I have been the Parts Manager at Dean "I have been in the car business Arbour Ford of Tawas City since April of since 1996 and with the Dean Arbour
1996. Previous to that I was in the autoparts Family for the last five years. I am a
and automotive machine shop business since Senior Master Certified Service
1972. We have a great team here at Dean Advisor and a Ford Certified Service
Arbour Ford and I am honored to Manager. I am married with two children.
be a part of it." I have received an E2 Employee
Excellence Award for Customer Service.
Come in and let us earn your business.
1996. Previous to that I was in the autoparts Family for the last five years. I am a
and automotive machine shop business since Senior Master Certified Service
1972. We have a great team here at Dean Advisor and a Ford Certified Service
Arbour Ford and I am honored to Manager. I am married with two children.
be a part of it." I have received an E2 Employee
Excellence Award for Customer Service.
Come in and let us earn your business.
"The way a team plays as a whole determines its success. You may have
the greatest bunch of individual stars in the world, but if they don't play together, the team won't be worth a dime." - Babe Ruth
Employee Relations Manager/
Inventory Manager / Sales Consultant
Barb Robertson
barbr@deanarbour.com
" I have been in the car business since 1979. In 1988, I joined the Dean Arbour organization in Pinconning, and in 1992, I transferred to Dean Arbour Ford of Tawas. I am Master Certified through Ford Motor Company. I am also a multiple year achiever of Ford's Employee Excellence Award and have the highest CSI (Customer Satisfaction) scores in the dealership. Stop in and see me for all of your automotive needs, and experience the professional courtesy you deserve, before, during and after the sale! "
Inventory Manager / Sales Consultant
Barb Robertson
barbr@deanarbour.com
" I have been in the car business since 1979. In 1988, I joined the Dean Arbour organization in Pinconning, and in 1992, I transferred to Dean Arbour Ford of Tawas. I am Master Certified through Ford Motor Company. I am also a multiple year achiever of Ford's Employee Excellence Award and have the highest CSI (Customer Satisfaction) scores in the dealership. Stop in and see me for all of your automotive needs, and experience the professional courtesy you deserve, before, during and after the sale! "
Meet Our Sales Staff:
Sales Consultant Employee Relations Manager/
Charlie Smith Inventory Manager/ Sales Consultant
Charliesmith@deanarbour.com Barb Robertson
barbr@deanarbour.com
"I have been with Dean Arbour Ford of Tawas " I have been in the car business since
for 19 years. I am master certified with Ford 1979. In 1988, I joined the Dean
Motor Company.I love working with people and Arbour organization in Pinconning and have been blessed by God with my wife, and in 1992, I transferred to Dean
2 great kids and 2 awesome grandchildren who
keep me young!!" Certified through Ford Motor
Company. I am also a multiple year
achiever of Ford's Employee Excellence
Award and have the highest CSI
(Customer Satisfaction) scores in the
dealership. Stop in and see me for all of
your automotive needs, and experience
the professional courtesy you deserve,
before, during and after the sale! "
Sales Consultant Sales Consultant
Charlie Smith Inventory Manager/ Sales Consultant
Charliesmith@deanarbour.com Barb Robertson
"I have been with Dean Arbour Ford of Tawas " I have been in the car business since
for 19 years. I am master certified with Ford 1979. In 1988, I joined the Dean
Motor Company.I love working with people and Arbour organization in Pinconning and have been blessed by God with my wife, and in 1992, I transferred to Dean
2 great kids and 2 awesome grandchildren who
keep me young!!" Certified through Ford Motor
Company. I am also a multiple year
achiever of Ford's Employee Excellence
Award and have the highest CSI
(Customer Satisfaction) scores in the
dealership. Stop in and see me for all of
your automotive needs, and experience
the professional courtesy you deserve,
before, during and after the sale! "
Sales Consultant Sales Consultant Chelsea McCann Craig Herriman
chelseam@deanarbour.com Craigherriman@deanarbour.com
" I am new to the Dean Arbour Family "I have been with Dean Arbour for 8 yrs.
and the Tawas Area. I am looking and I am Master Certified through Ford
forward to furthering my career Motor Company.My greatest goal is
with the company and am hoping to be making sure the customer is satisfied
here for many more to come." not just during the sale but after.
Customer satisfaction is very important to
me. For all your new or used car needs
stop by and see me."
" I am new to the Dean Arbour Family "I have been with Dean Arbour for 8 yrs.
and the Tawas Area. I am looking and I am Master Certified through Ford
forward to furthering my career Motor Company.My greatest goal is
with the company and am hoping to be making sure the customer is satisfied
here for many more to come." not just during the sale but after.
Customer satisfaction is very important to
me. For all your new or used car needs
stop by and see me."
Sales Consultant
Casey Smith
caseysmith@deanarbour.com
"I am new to Dean Arbour Ford of Tawas. I graduated from
Casey Smith
caseysmith@deanarbour.com
"I am new to Dean Arbour Ford of Tawas. I graduated from
Central Michigan University with a degree in Entrepreneurship
& Marketing. I love talking to people and have loved
cars since I was a kid, so it only made sense to make this a
career. My goal is to make the car buying process for new
or used cars an easy one. Stop in, to see me and I promise
to greet you with a smile!!"
& Marketing. I love talking to people and have loved
cars since I was a kid, so it only made sense to make this a
career. My goal is to make the car buying process for new
or used cars an easy one. Stop in, to see me and I promise
to greet you with a smile!!"
Meet our Office Staff:
Melissa Martin Shirley Ulman
Customer Relations Title Clerk
Customer Relations Title Clerk
"I have been with Dean Arbour Ford " I have worked in the automotive
for the last year and I am loving it! industry for 10 years and been with
I am the Customer Relations Manager Dean Arbour Ford for 5 1/2 years.
and I look forward to following up I have been awarded "Employee of
with you about your service experience." the Quarter"and "Employee of the
Month". I am married with two children
and six grandchildren.
Sandi Kaposi
Receptionist
" I have been with the Dean Arbour Ford Family for 10 years. I have enjoyed my coworkers and our customers over the years. I hope you can stop in, say hello and have a cup of coffee."
Meet our Service Department:
TJ Birkenbach- Rick Neier-
Senior Master Technician Senior Master Technician
" I have been with the Dean Arbour "I have been in the automotive
Family for 15 years. I am a Ford industry in1974 and joined the
Senior Master Certified Technician. I am Dean Arbour Team on October 3rd married with three children. 1986. I am a Auto Service Excellence
Senior Master Certified Technician. I am
married with two grown children."
Randy Keller- Mike Westcott-
Master Technician Master Technician
"I have been with the Dean Arbour "I have been with Dean Arbour for
Family for 11 years. I am Chassis Master 20 years. I am Chassis Master and
and Engine Master Certified. I am the Engine Master Certified. I am the
Sync and My Touch Specialist. I am Captain of the Tawas City Fire Dept.
married with two children and one I am married with two children and
grandchild. I have been retired from am also active in the "Walleyes for
the Air Force for 21 years." Iosco County" Program."
Service Advisor
Jim Meadows
jimm@deanarbour.com
"I have been in the auto industry for 17 years, with 10 years of Ford experience. I am a four time Ford Medallion Elite Winner. I am a Ford Master Certified Service Advisor since 2003.
jimm@deanarbour.com
"I have been in the auto industry for 17 years, with 10 years of Ford experience. I am a four time Ford Medallion Elite Winner. I am a Ford Master Certified Service Advisor since 2003.
Meet Our Parts Department:
Tina Winchell
Parts Consultant
"I have been in the Automotive Business for 20 years and with Dean Arbour for 14 years. We have whatever you are looking for from parts to accessories we are the place to go for Ford products."
Meet Our Detail Department:
Anthony Kushner Tim Harvey
Detail Team Detail Specialist
"I have been with Dean Arbour Ford for "I have been with Dean Arbour
a year and a half. I have lived in Tawas all 10 years. Along with being the
my life and have recently graduated from Detail Specialist, I am also the Rust Tawas Area High School. I am attending Proof and Quick Lane Technician. Kirtland Community College to become I am married and have one child. I an Auto Technician." am part of the Walleyes for Iosco County
Program and have lived in the Tawas
Area my whole life."
Josh McGuire
Detail Team
Detail Team
