Meet Charlie Smith - Sales Consultant " I have been with Dean Arbour Ford
Mercury for 19 years. I am master certified with Ford Motor Company. I love
working with people and have been blessed by God with my wife, 2 great kids and
2 awesome grandchildren who keep me young!!"
Meet Barb Robertson - Sales Consultant " I started in the car business in
1979 at a Ford Dealership in Hillman Michigan. I have sold cars in Rogers City
and Grayling, before going to work for Dean Arbour in Pinconning in 1988. In
1992 I transferred to the Dean Arbour Tawas dealership and have been here ever
since. I am certified and Master certified through Ford Motor Comapny, and have
the highest CSI (customer satisfaction) scores in the dealership. "
Meet Kelly Smith - Sales Consultant " I am an award winning Master Certified
Sales Consultant. I began my career in car sales seven years ago here at Dean
Arbour Ford Mercury. Having worked 15+ years in the travel service industry in
New York City, I know well the importance of thorough product knowledge, strong
listening skills and exemplary customer service. With my husband Rory and our 2
dogs I enjoy our home in Tawas City. I am very active in the community and I
love to drive the antique cars that Rory restores."
Meet Craig Herriman - Sales Consultant " I have been with Dean Arbour for 8
years and I am Master Certified through Ford Motor Comapany. My greatest goal is
making sure the customer is satisfied not just during the sale but after.
Customer satisfaction is very important to me. For all your new or used car
needs stop by and see me."
Meet Rose Walsh - Sales Consultant "Thank you for visiting our Dean Arbour
Ford Mercury Website. I have been with Dean Arbour Ford Mercury for 5 years as a
Master Certified Sales Consultant. I love meeting new people and enjoy keeping
in touch with them after the sale. I am both sales consultant for new and
previously owned vehicles. Call or stop in and I will do my very best for you."